Senior Business Integration Manager

Melville, NY

Full Time

Technology

Experienced

Senior Business Integration Manager

Are you a seasoned leader with a passion for driving complex technology solutions and building high-performing teams? Do you thrive in dynamic environments where your strategic vision directly impacts customer success? We're seeking a Senior Business Integration Manager to lead and scale our critical technology and application integration function. This is a unique opportunity to shape the future of our product delivery for enterprise customers in the airline and rail industries.

About the Role

As our Senior Business Integration Manager, you'll be at the forefront of delivering seamless integrations between our cutting-edge API technology and our clients' intricate systems. Reporting directly to the SVP of Professional Services, you'll own the entire integration lifecycle – from initial discovery and requirements gathering to successful implementation and ongoing support for our diverse client base.

This isn't just a management role; it's a leadership position where you'll empower a team of talented Business Integration Managers, directly influencing their growth and the overall excellence of our service delivery. You'll be the voice of our customers, translating complex operational needs into robust technical solutions, ensuring every integration drives measurable value and exceptional customer satisfaction. This is a highly customer-facing role where your ability to build rapport and clearly communicate will be paramount.

If you have a proven track record in leading complex enterprise software implementations, a knack for cross-functional collaboration, and a desire to make a tangible impact, we want to hear from you.

What You'll Do

Lead with Vision: Provide strategic direction, mentorship, and oversight to a team of Business Integration Managers, fostering a culture of accountability, collaboration, and continuous improvement.
Drive Customer Success: Spearhead new and existing client engagements, conducting deep-dive discovery, documenting precise requirements, and ensuring successful implementation of critical interfaces. You'll serve as a trusted advisor, offering innovative problem resolutions and alternative approaches. Your exceptional communication skills will be essential in understanding client needs and articulating solutions effectively.
Orchestrate Collaboration: Partner seamlessly with Professional Services, project management, and development teams to translate business needs into clear system designs, interface specifications, and prioritized product features. You'll actively participate in sprint planning and backlog grooming, ensuring alignment across all stakeholders.
Build & Develop Talent: Recruit, train, and develop a global team, creating clear career paths and fostering an environment where talent thrives. You'll champion knowledge sharing and continuous process improvement initiatives.
Ensure Excellence: Oversee quality control for all airline and rail application integration projects, providing expert insight and support, and delivering consistent, high-quality results.

What You Bring

10+ years of experience in a customer-facing role within enterprise software, demonstrating a deep understanding of complex software solutions.
Proven leadership in managing and mentoring technical or integration teams.
Exceptional communication, organizational, and problem-solving skills, with the ability to navigate complex client discussions and articulate technical concepts clearly and persuasively. Your ability to listen actively and present information concisely will be key to your success.
Strong grasp of Agile methodologies and the product development lifecycle, including proficiency with tools like Jira and Confluence.
A strong yet flexible execution focus with a meticulous attention to detail and a relentless drive for results.
Ability to effectively manage multiple priorities in a dynamic, deadline-driven environment.
Business and technical acumen: A solid understanding of business operations, processes, and technical solutions.
Experience in airline and/or rail crew management is highly desired, providing invaluable industry context.
Bachelor's degree in a relevant field.
Willingness to travel up to 20% to engage with clients and teams.

Why Join Us?

This is more than just a job; it's an opportunity to join a growing company at the forefront of technology innovation in the transportation sector. You'll play a pivotal role in delivering solutions that optimize complex operations for major airlines and railways. We offer a collaborative and supportive hybrid work environment where your contributions are highly valued, and your professional growth is a priority.

Salary Range: $130,000 - $140,000 annually, reflecting your valuable experience and expertise. We are committed to offering a competitive compensation package that recognizes the skills and contributions of our team members.

Ready to lead and make a significant impact? Apply today and help us drive the future of enterprise integration!

Who We Are

API is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API’s proprietary technology, mobile solutions and our experienced team are positioned to offer our clients a complete, end-to-end platform that integrates seamlessly into their process. We are looking for dynamic, creative, and tech savvy individuals to join our team. If you are passionate about hard work, providing impeccable service, technology, and solutions to our clients then API may be a great fit for you!

Other Duties

Duties, responsibilities and activities may change at any time according to business needs.

The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

AAP/EEO Statement

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

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Senior Business Integration Manager

Senior Business Integration Manager

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