Hotel Relationship Manager

• Serve as the primary point of contact for hotel partners and maintain open, professional, and solution-driven communication at all times.
• Cultivate long-term relationships with key hotel stakeholders to ensure alignment with client needs and API service standards.
• Resolve issues and address feedback promptly, acting as the liaison between hotel partners and internal API teams.
• Regularly engage in partnership meetings and relationship reviews to reinforce partnerships and maintain service standards.
• Plan and facilitate meetings with hotel partners at company headquarters.
• Organize and host collaborative sessions with hotel partners at our headquarters.

• Support the execution of hotel commission agreement templates, contracts, renewals, and addendums in collaboration with the Account Management and Legal teams.
• Collaborate with the Accounting team to track and resolve outstanding hotel commission payments and ensure timely receipt of supporting documentation.
• Partner with the Technology team to explore innovative solutions that elevate client satisfaction and provide better access to key operational data.

• Strong relationship-building and communication skills
• High attention to detail and organizational skills
• Multitasking and time management under tight deadlines
• Conflict resolution and problem-solving abilities
• Adaptability and collaborative team spirit
• Market and industry knowledge (hotel and travel sector)
• Familiarity with CRM systems and hotel rate management tools

• Minimum of 3+ years of experience working in a hotel or hospitality setting
• Strong background in client service and vendor relationship management
• Bachelor's degree in hospitality, business administration, or a related field preferred
• Proven ability to manage multiple priorities in a high-pressure environment
• Proficiency in Microsoft Office, especially Excel & Powerpoint
• Exceptional verbal and written communication skills
• Comfortable working with global partners and diverse cultures

• Familiarity with the airline or travel industry
• Prior experience in corporate travel or crew accommodation services
• Working knowledge of travel industry systems such as GDS, HotelExpress, or similar platforms
• Prior experience with Salesforce is desirable

Who We Are

API is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API’s proprietary technology, mobile solutions and our experienced team are positioned to offer our clients a complete, end-to-end platform that integrates seamlessly into their process. We are looking for dynamic, creative, and tech savvy individuals to join our team. If you are passionate about hard work, providing impeccable service, technology, and solutions to our clients then API may be a great fit for you!

Other Duties

Duties, responsibilities and activities may change at any time according to business needs.

The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

AAP/EEO Statement

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.